Frequently Asked Questions
Frequently Asked Questions
Hotel FAQ
No, but we have friends that do! We recommend checking out Roberts Hawaii or Speedi Shuttle for reliable shuttles and airport tranportation
Check-in at 4 PM and check-out by 11 AM. If you’d like to request a late check-out, we may be able to accommodate. Please contact Guest Services (subject to availability and additional fees).
Yes, we have a $10.95 per day, per vehicle flat rate for parking. Effective January 1, 2025, this will be $11.95 per day, per vehicle, as a flat rate.
It depends on the rate you booked. For non-refundable rates: full payment, no cancellation. For standard rates: it’s a 1-night deposit with 3 days to cancel. At year-end during peak travel, it’s a 50% deposit with a 30-day cancellation window. The policies specific to your reservation will be displayed before you book.
We love your four-legged friends but only service animals are allowed on property.
Rooms at Aston Kaanpali Shores are individually owned and rooms with accessible features are not available. We’re happy to add complimentary items for your comfort and convenience. This includes but is not limited to a raised toilet seat, grab bars, shower chair, handheld shower wand, etc. Just let us know what you need before you arrive or at the front desk upon check-in.
Yes, of course! Come by the front desk and we’ll take care of the rest.
Our resort is uniquely operated as a family of individually owned condominiums. Because of that model, there are no connecting or adjoining rooms available, but we do have one- and two-bedroom suites that accommodate up to 6 guests.
We sure do. Email nathan.mau@aquaaston.com or call 1‑808‑667‑3723 and let us know what you have in mind.
Rooms FAQ
No, but you’re welcome to book our Daily Breakfast Package which includes one breakfast entrée and a non-alcoholic beverage per guest, per day at The Beach Club Restaurant & Bar. Some restrictions may apply. Use promo code: BREAKFAST. You can also add on breakfast to your booking.
Even better: we have fully equipped kitchens to flex your culinary skills. All rooms includes a stove, refrigerator, cookware, dishware, flatware, glassware, dishwasher, and microwave.
Yes, Wi-Fi is included in the daily amenity fee.
Cribs, cots and Pack ‘n’ Plays are complimentary. Rollaways and air mattresses can be rented for $30.00/day + taxes.
Daily housekeeping services are available upon request for an additional fee. Housekeeping services take place between 9:30 am and 4:00 pm every day.
You’re welcome to make a request but room types are not a guarantee and are subject to availability.
Yes, there is a safe in each room and we recommend you keep your valuables stored there. If you fail to use the in-room safe, you assume full responsibility for the loss of valuables sustained by you as a result of theft or otherwise unless the loss is due to negligence or fault of the hotel. A complete copy of the applicable law is posted behind the guest room door and is also available at the Front Desk.
Yes, there is a desk in each room.
Yes, you can find the iron and ironing board in your closet.
Local Area FAQ
Yes, whale watching is a must and runs seasonally from approximately December to March). Out and about, must-do’s include snorkeling, stand-up paddle boarding (SUP), lūʻaus, Maui Kuʻia Chocolate Tasting, and the Lahaina Animal Farm/Petting Zoo where you can feed cute ducks and chickens.
We have a partnership with Lobby Concierge by Pleasant Activities. You may call (808)-727-8822 or email kshores-concierge@pleasant.net for help with planning your island adventure.
We have a partnership with Lobby Concierge by Pleasant Activities. You may either call (808)-727-8822 or email kshores-concierge@pleasant.net for transportation needs.
The drive to Kahului Airport (OGG) is approximately 45 minutes to 1 hour.
Yes, there’s a convenient Maui Bus stop directly in front of the property. The 29 bus goes between Kapalua and Kahului Transit Center.
We have a partnership with Lobby Concierge by Pleasant Activities. You can call (808)-727-8822 or email kshores-concierge@pleasant.net for transportation needs.
We have a partnership with Lobby Concierge by Pleasant Activities. You can call (808)-727-8822 or email kshores-concierge@pleasant.net for transportation needs.
For on-site dining: you can’t beat The Beach Club Restaurant & Bar and our lobby coffee stand, Kope (Coffee) Cafe. Nearby, our team loves Kaleiʻs Lahaina, Star Noodle, Aloha Mixed Plate, Papiʻs ʻOhana, Bad Ass Coffee, The Coffee Store and Island Vibes Cafe.
We have a partnership with Lobby Concierge by Pleasant Activities. You can call (808)-727-8822 or email kshores-concierge@pleasant.net for transportation needs.
