Frequently Asked Questions
Frequently Asked Questions
Resort FAQs
Aston Kāʻanapali Shores offers the comfort and space of a condo-style resort. Each accommodation is a privately owned residence within the resort, giving guests extra room to spread out with larger layouts, full kitchens,* and in‑suite laundry facilities.* It’s a great option if you’re looking for the conveniences of home along with the amenities of a resort.
* Not available in Hotel Room category
At Aston Kāʻanapali Shores, oceanfront views meet the comfort of home. Spacious condo‑style accommodations with full kitchens create an easygoing island escape, perfect for families and longer stays, while still offering resort amenities like beachfront pools, dining, and activities.
Absolutely! Aston Kāʻanapali Shores is a family-friendly resort, offering spacious condo-style accommodations with plenty of room to relax. Suites include full kitchens and in-suite washer/dryers for added convenience. With our beachfront location, two swimming pools, and easy access to kid-friendly activities along Kāʻanapali Beach, we’re an ideal and enjoyable choice for guests of all ages.
Yes! Aston Kāʻanapali Shores is an oceanfront condominium resort located directly on Kāʻanapali Beach in West Maui. Guests enjoy easy beach access, and many accommodations feature a private lanai (balcony) with stunning ocean or oceanfront views, perfect for relaxing and taking in the scenery.
Yes, hop right in! Our resort features two swimming pools: a garden pool with a hot tub and an oceanfront pool located near the restaurant and bar. Pool access is included for all registered guests.
Yes! Aston Kāʻanapali Shores offers casual on-site beachfront dining at The Beach Club Restaurant & Bar, along with the Kope Cabana coffee kiosk for quick bites and drinks. Guests will also find a variety of additional restaurants, cafés, and grocery options just a short walk or drive away along Kāʻanapali.
The resort is located approximately 28.5 miles (about 45 minutes to 1 hour by car) from Kahului Airport (OGG), depending on traffic conditions.
No, but we have friends that do! We recommend checking out Roberts Hawaii or Speedi Shuttle for reliable shuttles and airport transportation
Booking direct typically provides:
• Access to the best available rates
• Clear, transparent policies
• Direct communication with the property
• Greater flexibility for special requests
Direct booking also helps ensure you receive accurate room descriptions along with the most up‑to‑date resort information.
Yes, a mandatory $25.00 per room, per day amenity fee is added to the daily room rate. This fee gives guests access to select resort services and activities without incurring additional charges. Please note that resort fees and inclusions are subject to change, and guests booking directly are encouraged to review the current rate details at the time of booking.
It depends on the rate you booked. For non-refundable rates: full payment, no cancellation. For standard rates: it’s a 1-night deposit with 3 days to cancel. At year-end during peak travel, it’s a 50% deposit with a 30-day cancellation window. The policies specific to your reservation will be displayed before you book.
Yes, we have on-site parking available with a flat-rate fee of $11.95 per day, per vehicle.
We love your four-legged friends but only service animals are allowed on property.
Our resort is uniquely operated as a family of individually owned condominiums. Because of that model, there are no connecting or adjoining rooms available, but we do have one- and two-bedroom suites that accommodate up to 6 guests.
Rooms at Aston Kāʻanapali Shores are individually owned and rooms with accessible features are not available. We’re happy to add complimentary items for your comfort and convenience. This includes but is not limited to a raised toilet seat, grab bars, shower chair, handheld shower wand, etc. Just let us know what you need before you arrive or at the front desk upon check-in.
Check-in at 4 p.m. and check-out by 11 p.m. If you’d like to request a late check-out, we may be able to accommodate. Please contact Guest Services (subject to availability and additional fees).
Yes, of course! Come by the front desk and we’ll take care of the rest.
We sure do. Email nathan.mau@aquaaston.com or call 1‑808‑667‑3723 and let us know what you have in mind.
Rooms FAQs
No, but you’re welcome to book our Daily Breakfast Package which includes one breakfast entrée and a non-alcoholic beverage per guest, per day at The Beach Club Restaurant & Bar. Some restrictions may apply. Use promo code: BREAKFAST. You can also add on breakfast to your booking.
Even better: we have fully equipped kitchens to flex your culinary skills. All rooms includes a stove, refrigerator, cookware, dishware, flatware, glassware, dishwasher, and microwave.
Yes, Wi-Fi is included in the daily amenity fee.
Cribs, cots, and Pack ‘n’ Plays are complimentary. Rollaways and air mattresses can be rented for $30.00/day + taxes.
Daily housekeeping services are available upon request for an additional fee. Housekeeping services take place between 9:30 a,m. and 4 p,m. every day.
You’re welcome to make a request but room types are not a guarantee and are subject to availability.
Yes, there is a safe in each room and we recommend you keep your valuables stored there. If you fail to use the in-room safe, you assume full responsibility for the loss of valuables sustained by you as a result of theft or otherwise unless the loss is due to negligence or fault of the hotel. A complete copy of the applicable law is posted behind the guest room door and is also available at the Front Desk.
Yes, there is a desk in each room.
Yes, you can find the iron and ironing board in your closet.
All of our suite accommodations at Aston Kāʻanapali Shores include either a full kitchen or kitchenette, equipped with a refrigerator, stovetop, microwave, cookware, and dining essentials, making it easy to prepare meals at your own pace. This is especially convenient for families and longer stays. For guests who prefer a more traditional option, hotel-style rooms without kitchens are also available.
Local Area FAQs
Whale watching is a must and runs seasonally from approximately December to March). Out and about, must-do’s include snorkeling, stand-up paddle boarding (SUP), lūʻau, Maui Kuʻia Chocolate Tasting, and the Lahaina Animal Farm/Petting Zoo where you can feed cute ducks and chickens.
We have a partnership with Lobby Concierge by Pleasant Activities. You can call (808)-727-8822 or email kshores-concierge@pleasant.net for assistance with booking attractions and activities.
Yes! Maui offers plenty of free attractions and walking experiences. Guests can join free (tip-based) walking tours in areas like Kīhei or explore scenic and historic spots on self-guided walks. You can also enjoy coastal paths, beautiful beaches, local parks, and even free cultural events like hula shows—making it easy to experience the island on a budget.
Aston Kāʻanapali Shores is conveniently located on West Maui, with many popular destinations nearby. Kahului Airport (OGG) is about a 45-minute to 1-hour drive, Whalers Village is just 10–15 minutes away, and Haleakalā National Park is about 1.5 hours away. Guests can also enjoy nearby shopping, dining, and activities along Kāʻanapali Beach, all just minutes from the resort.
The resort is located approximately 3 miles north of Lahaina, making it a convenient base for exploring historic Lahaina Town, shopping, dining, and harbor excursions.
To help ensure a respectful visit to Lahaina, please follow posted signage, avoid restricted areas, and refrain from photographing fire-damaged sites.
Aston Kāʻanapali Shores is located just about 2 miles from Whalers Village, a popular oceanfront shopping and dining destination along Kāʻanapali Beach. It’s easy to get there by car or local transportation, making it a convenient spot to explore and enjoy the area.
Yes, there’s a convenient Maui Bus stop directly in front of the property. The 29 bus goes between Kapalua and Kahului Transit Center.
Our partners Lobby Concierge by Pleasant Activities can assist with transportation needs. You may either call (808)-727-8822 or email kshores-concierge@pleasant.net.
We have a partnership with Lobby Concierge by Pleasant Activities, who can assist with providing maps, local area guides, and recommendations to help you explore Maui with ease.
For on-site dining: you can’t beat The Beach Club Restaurant & Bar and our lobby coffee stand, Kope (Coffee) Cabana. Nearby, our team loves Kaleiʻs Lahaina, Star Noodle, Aloha Mixed Plate, Papiʻs ʻOhana, Bad Ass Coffee, The Coffee Store and Island Vibes Cafe.
